One of my SaaS buddies started using Herodesk the other week, and after I helped him during onboarding, he said:  "Funny enough, I just spent time fighting with XXX’s (a webhosting business with >500 empls.) support on behalf of a customer. Truly horrible support, where the person
Klarna, the Swedish "buy-now-pay-later" fintech, sent shockwaves through most of the customer service industry when they announced back in 2022 that they would lay off 700 customer support employees, and instead "embrace AI-powered systems". Â In short: They replaced humans with AI chatbots. Â Fast forward to May,
When doing product development (especially as a tech fascinated engineer as I), it's easy to fall into the trap of wanting to build "the perfect solution". Fully featured. Perfect UI and UX. Blazingly fast. Limitless scalability. ... and I could keep on going. I always do my
Last time, I wrote about how to "Hire when it hurts", instead of in anticipation of what might come. Since then, I have completed the hiring of our new full-stack developer. He's on board and in full swing! The process was crazy. I received more than
In my previous positions, before Herodesk, I've more than once fallen into the trap of hiring in anticipation of future growth. Or at least wanting to. I was looking into the Palantir, trying to predict what would happen. How many customers we would get. How busy we'
Better late than never, right? And while we're probably 10 years late to the party, my tech-buddy Bo Møller and I figured that, since we talk about SaaS and business all the time anyway, we might as well make it into a podcast and invite everyone in! We&
Two weeks ago, we hit a big milestone: €100.000 annual recurring revenue! We're still playing minor league, but bootstrapping from €0 to €100k ARR is a big deal. It proves that we're on to something!  I took 19 months and 139 active customers (with an
You use the saying, "This is why we can't have nice things!" when you're frustrated because you try to do something nice to others, and some idiot abuses or exploits that kindness to achieve something solely for his own benefit while at the same
The beginning of March has been tough. For the first time since launching Herodesk, we saw two weeks in a row with no new paying customers, but we also had some customers churn. The net effect is obvious: Our MRR dropped ~5 %. Coming out of 15 months of net MRR
I remember when I was studying at Aalborg University. It's already more than 15 years ago. Back then, in my early 20s, it was no problem to pull all-nighters, build Meebox, study for my software engineering degree, and go to parties - all at the same time. I
I try to have a very structured approach to how I work in Herodesk. There are a thousand moving parts, so you can quickly lose "the big picture" if you try to keep everything in your head. If you go too deep in one area of the business,
I'll be honest with you: This post (and a few others) is written and scheduled in advance. Because last week, my wife and I had our first child - a baby girl 🩷👶 Which means I'm going on paternity leave for a couple of weeks. And I