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Great customer service is a mindset

Great customer service is a mindset

Jun 22, 2025

Klarna replaced 700 support reps with AI - now they're hiring them back!

Klarna replaced 700 support reps with AI - now they're hiring them back!

Jun 8, 2025

90% is good enough

90% is good enough

May 25, 2025

The perfect candidate doesn't exi...

The perfect candidate doesn't exi...

May 11, 2025

Hire when it hurts

Hire when it hurts

Apr 28, 2025